Spa Concepts is taking the following measures to keep you safe and healthy during your visit. These policies were put into effect based on the Governor’s Proclamations, Cosmetology Board’s Guidelines for Reopening, Fire Marshal occupancy requirements, Louisiana Board of Massage Therapy, and CDC Guidelines. Spa Concepts will make your visit as enjoyable and luxurious as we can while following the guidelines. These policies are temporary, and we will return to the high level of service you are accustomed to as soon as possible. Thank you for your patience and understanding as we navigate through this unprecedented time together.
Cancelling or rescheduling your appointment results in a vacant appointment time that may or may not be able to be rebooked, depending on demand and when the appointment is cancelled. As available appointment times have been reduced by occupancy limits and social distancing requirements, and in consideration of other guests and the livelihoods of our employees, please give us as much advance notice as possible if you need to cancel or reschedule your appointment. Cancelling or rescheduling within 24 hours of your appointment start time will result in your card being charged for 50% of service, or forfeiture of your online deposit. If you do not show for your appointment and do not inform us you are unable to make it, we will charge your card for the full amount of the service. If you are sick or experiencing symptoms of the flu or COVID, or live with someone who has these conditions, please let us know but do not come into the spa. Cancellation fees will be waived for anyone experiencing or living with someone who has COVID or flu-like symptoms. Abuse of this policy will impact your ability to book services with us in the future, unless paid for in full prior to the service